Return Policy

Final Sale
All new and used equipment purchases made through Zuma Lift Service Inc. are final sale.

Rare Exceptions
A return may be considered only if:

• The incorrect equipment was delivered, or
• A major undisclosed defect is identified at delivery.

Timeframe for Claims
Issues that meet the above exceptions must be reported at delivery or within 48 hours of delivery.

Delivery Definition
“Delivery” means the date and time shown on the signed Bill of Lading or carrier proof of delivery at the customer’s location.

Verification
Claims are reviewed case by case. Verification may include photos, inspection reports, video, telematics, or on-site checks. Written approval from Zuma is required before any return, repair, or parts are authorized.

48-Hour Arrival Warranty
The 48-Hour Arrival Warranty allows customers to put the unit into use and confirm that all major functions operate properly.

• If a functional issue is identified within 48 hours of delivery, Zuma will work with a qualified local service technician to help resolve the problem and provide necessary parts.
• Claims must be submitted within the 48-hour window and require prior written approval.
• Exclusions: Cosmetic issues that do not affect function, such as paint, tire condition, dings, scratches, or superficial cracks in covers or plastics. Structural cracks, safety-critical faults, and major hydraulic or electrical failures are not considered cosmetic.
• Further exclusions: Damage in transit not noted on the carrier’s receipt, misuse, improper setup, lack of routine maintenance, and normal wear items including filters, fluids, batteries, tires, and bulbs.
• Conditions apply. Speak to your sales agent for full details.

Support After the Sale
Zuma supports customers after the sale with technical advice, troubleshooting guidance, and access to replacement parts. Service and parts are provided at the customer’s expense. Support is available across Canada.

Customer Responsibilities
Before purchasing, customers should:

• Review listings, specifications, photos, and suitability for their intended use.
• Arrange any pre-purchase inspection they require.
• At delivery, inspect the unit, take time-stamped photos, and note any transit damage on the carrier’s delivery receipt.
• Notify Zuma immediately at delivery or within 48 hours if there is a functional issue.

Claims Process
Email support@erp.zumasales.com within 48 hours of delivery with:

• Order number and serial number
• Delivery date and time
• Description of issue and major function affected
• Photos or video and any diagnostic codes

Zuma will review and respond with next steps. No work should begin without written approval.

Transit Damage
Damage caused during transportation must be noted on the carrier’s delivery receipt at the time of delivery. Claims for transit damage must be filed with the carrier. Zuma will assist with documentation but is not responsible for carrier damage.

Policy Controls and Limits

• This policy applies to commercial sales.
• This policy supersedes any prior or contemporaneous verbal statements by sales or service staff.
• To the fullest extent permitted by law, Zuma Lift Service Inc. disclaims implied warranties and is not liable for indirect, incidental, or consequential damages.
• Governing law: Province of British Columbia.

Disclaimer
All warranty claims, return requests, and remedies under this policy are subject to Zuma Lift Service Inc.’s sole and absolute discretion. Zuma Lift Service Inc. reserves the right to approve, deny, or limit any claim based on the circumstances, the condition of the equipment, or failure to meet the requirements of this policy. No repair, replacement, refund, or return is authorized unless approved in writing by Zuma Lift Service Inc.

Address
Zuma Lift Service Inc.
43915 Industrial Way #1
Chilliwack, BC V2R 3A4, Canada

‍